HAER Limited (company registration number 08834077) (“Company”, “we”, “us”, “our”) is committed to protecting the privacy and security of your personal data. This Privacy Notice describes how we collect, use and look after your personal data when you visit our website (regardless of where you visit or use it from), including when you create and account on our website. It also tells you about your rights and how the law protects you.
This Privacy Notice supplements the other notices and terms published on our website (Terms) and is not intended to override them.
HAER Limited is the controller of and responsible for your personal data.
To assist you further in understanding this Privacy Notice, we have set out in the Schedule a glossary of terms used in this Privacy Notice, examples of types of personal data we collect, how we use it, the lawful basis for processing such data and further details of your rights.
We have appointed a data privacy manager (DPM). If you have any questions about this Privacy Notice, including any requests to exercise your legal rights, please contact our DPM in writing, either by:
Post: F.A.O. The Data Privacy Manager, 23, March Court Warwick Drive, London, England, SW15 6LE.
You have the right to make a complaint at any time to the ICO (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.
Our website is not intended for children and we do not knowingly collect data relating to children.
Your duty to inform us of changes
It is important that the data we hold about you is accurate and current, therefore please keep us informed of any changes to your personal data.
Our website may include links to third-party websites, plug-ins and applications. By clicking on these links or enabling connections you may be allowing third parties to collect or share your personal data. We have no control over these third-party websites, plug-ins or applications and are not responsible for their privacy notices, therefore you should also read their privacy notices to understand what personal data they collect about you and how they use it.
We may collect, use, store and transfer the types of personal data about you listed in Part 1 of Schedule 1.
We also collect, use and share aggregated data. However, if we combine aggregated data with your personal data so that it can directly or indirectly identify you, we treat this as your personal data.
We do not collect any special categories of personal data.
Failure to provide personal data
If we are required by law, or under the terms of a contract we have with you, to collect your personal data and you fail to provide it, we may not be able to enter into or perform the contract with you and, we may have to cancel our service. We will notify you of this at the relevant time.
We collect personal data in the following ways:
You may provide personal data when you complete online forms, place an order for our products, provide reviews of our products, make payments through our website, or otherwise or correspond with us (by post, phone or email).
We may receive personal data from: (a) analytics providers; (b) advertising networks and (c) our suppliers such as payment providers, website support and maintenance providers (and in each case these third parties may be based outside or inside the EEA).
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data:
- to perform the contract we have entered into with you;
- to comply with a legal obligation; and
- where it is necessary to carry out our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
Part 2 of Schedule 1 sets out the lawful basis we will rely on to process your personal data.
Please note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your information.
Change of purpose
We will only use your personal data for the purpose that we originally collected it for, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose or we have a lawful basis to change the purpose.
If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to use your personal data in this manner.
We may process your personal data (without your knowledge or consent) where this is required or permitted by law.
We may share your personal data with third parties, further details of whom are set out in Part 4 of Schedule 1. We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes. They can only process your personal data for specified purposes and in accordance with our instructions.
Some of our external third parties are based outside the UK so their processing of your personal data will involve a transfer of data outside the UK.
Whenever we transfer your personal data out of the UK, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:
- We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data; and
- Where we use certain service providers, we may use specific contracts approved for use in the UK which give personal data the same protection it has in the UK.
Please contact us if you want further information on the specific mechanism used by us when transferring your personal data out of the UK.
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. We also limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know and they can only process your personal data on our instructions and will be subject to a duty of confidentiality.
We have procedures in place to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
We may update our data retention practices from time to time and you can request details by contacting us. However, we are legally required to keep basic information about our customers (including contact, identity, financial and transaction data) for six years after the end of the tax year in which they cease being customers, for tax purposes.
We may also anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes. We can use anonymised information indefinitely without further notice to you.
You will not have to pay a fee to exercise any of your rights. However, if your request is clearly unfounded, repetitive or excessive, we may charge a reasonable fee for this information or refuse to comply with your request.
We may request specific information from you to help us confirm your identity when you contact us. This is a security measure to ensure that personal data is not disclosed to any person who does not have the right to receive it.
We try to respond to all legitimate requests within one month. Occasionally, it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
We may change this Privacy Notice from time to time by updating this page. Please check it regularly to ensure you are aware of any changes.
This Privacy Notice was last updated in February 2021
Part 1Types of personal data
billing address, delivery address, email address and telephone number.
first name, last name, username or similar identifier, date of birth, job title and title.
internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access our website.
details about payments to and from you and other details of products and/or services you have ordered through our website.
Part 2 Lawful basis for processing and processing activities
The lawful basis upon which we may rely on to process your personal data are:
you have given your express consent for us to process your personal data for a specific purpose.
the processing is necessary for us to perform our contractual obligations with you under our contract, or because you have asked us to take specific steps
before entering into a contract with you.
the processing is necessary for us to comply with legal or regulatory obligation.
the processing is necessary for our (or a third party’s) legitimate interest e.g. in order for us to provide the best service to you via our website. Before we process your personal data on this basis we make sure we consider and balance any potential impact on you, and we will not use your personal data on this basis where such impact outweighs our interest.
Set out below are specific details of the processing activities we undertake with your personal data and the lawful basis for doing this:
Type of data
Lawful basis for processing
to process and deliver your orders, manage payments, fees and charges and debt recovery
identity, contact, financial, transaction and marketing & communications
(i) to perform our contract with you;
(ii) as necessary for our legitimate interest in recovering debts due to us.
to manage our relationship with you, notifying you about changes to our Terms or Privacy Notice.
Identity and contact communications
(i) to perform our contract with you;
to administer and protect our business and our website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data)
identity, contact and technical
(i) as necessary for our legitimate interests in running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise;
to deliver relevant website content/ advertisements to you and measure or understand the effectiveness of our advertising
identity, contact, profile, usage, marketing & communications and technical
as necessary for our legitimate interests in studying how customers use our products/services, to develop them, to grow our business and to inform our marketing strategy.
to use data analytics to improve our website, products/services, marketing, customer relationships and experiences
technical and usage
as necessary for our legitimate interests to define types of customers for our products and services, to keep our website and app updated and relevant, to develop our business and to inform our marketing strategy.
to contact you and ask you to leave a review of our products
identity, contact, profile & marketing and communications
as necessary for our legitimate interests in keeping our records updated and analysing how customers use our products to inform our marketing strategy.
to publish the contents of any review you leave for our products on our website
as necessary for our legitimate interests in conducting advertising and keeping our records updated and analysing how customers use our products to inform our marketing strategy.
Part 3 Your legal rights
You have the following legal rights in relation to your personal data:
access your data
you can ask for access to and a copy of your personal data and can check we are lawfully processing it.
you can ask us to correct any incomplete or inaccurate personal data we hold about you.
you can ask us to delete or remove your personal data where:
you can object to the processing of your personal data where:
(a) we are relying on our legitimate interest (or those of a third party) as the basis for processing your personal data, if you feel it impacts on your fundamental rights and freedoms;
(b) we are processing your personal data for direct marketing purposes.
In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms and, in such circumstances, we can continue to process your personal data for such purposes.
you can ask us to suspend or restrict the processing of your personal data, if:
(a) you want us to establish the accuracy of your personal data;
(b) our use of your personal data is unlawful, but you do not want us to erase it;
(c) you need us to hold your personal data (where we no longer require it) as you need it to establish, exercise or defend legal claims; or
(d) you have objected to our use of your personal data, but we need to verify whether we have overriding legitimate grounds to use it.
request a transfer
you can request a transfer of your personal data which is held in an automated manner and which you provided your consent for us to process such personal data or which we need to process to perform our contract with you, to you or a third party. We will provide your personal data in a structured, commonly used, machine-readable format.
withdraw your consent
you can withdraw your consent at any time (where we are relying on consent to process your personal data). This does not affect the lawfulness of any processing carried out before you withdraw your consent.
Part 4 Third Parties
acting as processors who provide IT system, administration and analytics services, including:
Siteground Hosting Ltd a company registered in the UK under company number 09348602 and whose registered address is located at 3rd Floor 11-12 St. James's Square, London, United Kingdom, SW1Y 4LB.
merchant acquirers or payment providers
acting as processors or controllers of payment details, including:
PayPal (Europe) S.à r.l. et Cie, S.C.A. Attention: Legal Department, 22-24 Boulevard Royal L-2449, Luxembourg.
acting as processors or controllers including lawyers, bankers, auditors and insurers who provide consultancy, banking, legal, insurance and accounting services.
HM Revenue & Customs, regulators and other authorities
acting as processors or controllers who require reporting or processing activities in certain circumstances.
third parties whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this Privacy Notice.
Part 5 Glossary
information such as statistical or demographic data which may be derived from personal data but which cannot by itself identify a data subject.
a body that determines the purposes and means of processing personal data.
an individual living person identified by personal data (which will generally be you).
information identifying a data subject from that data alone or with other data we may hold but it does not include anonymised or aggregated data.
a body that is responsible for processing personal data on behalf of a controller.
special categories of personal data
information about race, ethnicity, political opinions, religious or philosophical beliefs, trade union membership, health, genetic, biometric data, sex life or sexual orientation.
Information Commissioner’s Office, the UK supervisory authority for data protection issues.